HAND data base has reopened

The HAND database is now open again.

We’ve made a number of changes to the system, some behind the scenes to improve data quality and to strengthen security and you’ll see new updates include an electronic HAND card to download and the ability to add more than one child to one account. Your email used on the registration is also now your username.

You should now be able to download the HAND card and save it onto your mobile device to have on you whenever you need. We will no longer be issuing physical HAND cards but of course, those who already have one, can continue to use it.

We’ve had a few unexpected issues with this update to the system and we’re aware this has caused problems for some trying to log-in and download their card. We can only apologise for this. We have been working with our IT provider to get these sorted and the issues should now be fixed.

However, please don’t hesitate to contact us if you have any problems accessing your account by emailing hand@hertfordshire.gov.uk with your HAND ID so we can sort any issues for you as soon as possible. Once again, please accept our apologies for any inconvenience.

If you don't yet have a HAND card - find out more about them on the Local Offer here.

In the July issue of HAND SEND News, we asked you what you thought about the online HAND card.

Here are the results of the online poll, where the majority of parents/carers told us they would like to move to an electronic version. Thank you for sharing your views.



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